At Susannah Acland Interiors, we are committed to safeguarding and preserving the privacy of our visitors and clients.
Our website address is: http://susannahacland.co.uk.
This Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Notice from time to time so please do review this Notice regularly.
WHAT INFORMATION WE COLLECT
In running and maintaining our business, we may collect and process the following data about you:
Information provided by you, for example, personal details (name, address, telephone number and email address) when you contact us via our website contact form or correspond with us directly via email, phone or otherwise.
We only collect basic personal data about you which does not include any special or sensitive types of information.
WHY WE NEED IT
We need to know your personal data so that we can provide you with the services and / or products you have requested. We will not collect any data that we do not need in order to provide and oversee this request.
HOW LONG DO WE KEEP YOUR DATA
We regularly review our retention periods for holding your personal information.
If you simply enquire about our services / products but do not commence with our services / order a product, your information will be destroyed within 6 years. However, where we deliver services to you / supply a product, we will hold your information on our systems for as long as is necessary for the relevant activity.
You may however request that we delete / destroy your information at any stage by contacting us via email or phone and we will be happy to oblige.
USE OF YOUR INFORMATION
We will never sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to third party suppliers / manufacturers (for example furniture or soft furnishing suppliers / manufacturers) solely for the purpose of processing and delivering your order, but only where you have requested that we do so. Further details on this can be viewed in our Terms of Business which will be provided on commencement of us providing our services.
STORING YOUR PERSONAL DATA
In operating our business via Susannah Acland Interiors website, your data is processed by our staff in the UK. We do not provide our own IT servers. However any third party shall not have access to your personal data unless the law allows them to do so.
Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.
STORAGE OF PAYMENT DETAILS
We do not store credit card details nor do we share client payment details with any third parties.
THIRD PARTY LINKS
On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
USE OF COOKIES
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
YOUR RIGHTS
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.
If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
CONTACTING US
Address: Susannah Acland Interiors, The Hay Barn Creative Studio, Ferendone House, Church Road, Upper Farringdon, Alton, GU34 3EG.
Email: info@susannahacland.co.uk